Privacy Policy and Personal Data Processing

1. Data Controller

APEX public privacy contact: privacidad.apexcenter@gmail.com. Identity documents, home addresses, personal telephone numbers and private company documents are not published. Additional information required for a future purchase must be resolved before sales are enabled, without exposing private documents.

2. Scope

This policy describes how APEX Center S.A.S. processes personal information through its website, forms, business inquiries, digital services and educational programs when available.

3. Information Collected

We may collect names, contact details, business information, services of interest, voluntarily submitted messages and inquiry records. Do not submit passwords, banking information or sensitive data through contact forms.

4. Purposes

We use information to respond to inquiries, contact requesters, prepare proposals, manage leads and business relationships, deliver contracted services, meet legal obligations and protect our systems. Promotional communications require appropriate authorization or another lawful basis.

5. Consent and Your Rights

Where required, we request prior, express and informed authorization. Subject to applicable law, individuals may access, update, correct or request deletion of their data, withdraw authorization and submit inquiries or complaints. Contact privacidad.apexcenter@gmail.com to exercise these rights.

6. Tools and Providers

Contact forms are hosted by Wix. In the verified Academy workflows, applications are synchronized with Google Sheets; not every form is asserted to use the same integration. Additional technology providers may be used if new services are enabled. International data processing and transfers will be handled according to applicable requirements.

7. Artificial Intelligence

Where artificial intelligence tools are used to respond to inquiries or provide services, APEX will seek to explain their use, limit the personal data shared and apply appropriate safeguards. Processing depends on the features actually enabled.

8. Security and Retention

APEX will apply reasonable technical, administrative and organizational safeguards. Information will be kept as needed for the disclosed purposes and legal obligations, then deleted or anonymized where appropriate.

Approved rule for CRM records: retain them while the project remains active. Once its closure is documented, the rule provides for preparing a private export and proposing deletion after 90 days have elapsed since that closure. Each batch requires review and explicit authorization before any deletion is executed; there is no automatic deletion. The 90 days are an approved operational reference, not a legal deadline.

The authorized panel provides an operational CSV export within the scope and limits shown on that screen. This CSV is not a complete project export or a restorable backup. Complete closure export, recovery and authorized deletion procedures are still being prepared; there is no automatic deletion and these processes are not claimed to have been executed. The closure rule applies only to CRM; it does not set retention or deletion periods for learning data, messages, payments or other categories.

9. Cookies and Minors

The website may use technologies necessary for functionality. If analytics or advertising technologies are enabled, information and consent mechanisms will be provided where required. Commercial contact forms are not intended for minors.

10. Requests and Updates

For privacy inquiries, complaints or requests, contact privacidad.apexcenter@gmail.com. This policy may be updated and the current version will be published on this site. Reference framework: Colombian Law 1581 of 2012 and applicable regulations.

Current service status

An authenticated text AI pilot uses Groq; practice attempts and self-reported study marks can be stored. Operational spaces and internal conversations require server authorization for the client. Do not send sensitive information to the AI chat: queries are transmitted to the provider to generate replies. Provider deletion or absence of provider logs is not asserted. These pilots do not purchase services, automatically enroll members or grant PRO/VIP access. A request is not approval or course completion.

In the verified Academy workflows, applications hosted by Wix are synchronized with Google Sheets. This does not mean every form follows that process or that enrollment is created automatically.

Use the privacy contact identified in this policy for inquiries, complaints and rights requests. You may request information on use, access, evidence of authorization, updates, correction, deletion or withdrawal where applicable. Operational procedures and retention by purpose remain under review; this draft does not certify that these controls are implemented.

Website terms — draft · Colombia’s Superintendence of Industry and Commerce

Site accounts

The account form sends credentials directly to Wix using its official member service. Passwords are not saved by the page code. Member session tokens persist in this browser until logout or expiration. A registered account does not grant Academy or VIP access. No advertising analytics were added by this update.

Privacy requests and project support

The confirmed official email for privacy requests and complaints is privacidad.apexcenter@gmail.com. You may request access, correction, erasure or consent-withdrawal review. A pending request does not confirm deletion or effective withdrawal and does not remove statutory rights or deadlines. Operational procedures and retention by purpose remain under review.

My data is available for your own authenticated session. You may manually download a partial learning export of up to 20 own practice attempts, 12 self-study marks, 13 exact own texts and 13 activity references, and register a manual review request with a reference. This is not a complete or simultaneous export of all APEX records, payments, messages or backups. A request does not automatically delete records or confirm deletion by a provider.

Project support directs you to the account selector and an authorized project's asynchronous internal conversation. It is not a verified human complaints channel and does not guarantee immediate replies. Use the confirmed email for official complaints and privacy requests. The AI tutor is not human support.

Private learning texts

From your account you may voluntarily register up to 13 own texts without sensitive data. The APEX server stores the exact text and calculates its hash, size and private reference. Records are not published, sent to the AI provider, academically assessed or used to grant completion statements. Files and links are not accepted. Texts are immutable in this pilot. The partial My data export may include up to 13 exact own texts and their metadata after preparing and validating the file and manually requesting a download. Request access, correction or erasure review through My data or privacidad.apexcenter@gmail.com; no automatic erasure or immediate human response is provided. Retention by purpose remains under review.

Private activity references

Your account may link an own reference to each of twelve months and the portfolio. The manifest stores the reference, verified registered-text hash, versions and consent; it does not copy the text content. Status is self-reported and does not establish assessment, approval or human review. The partial My data export may include up to 13 own manifest references together with their corresponding registered texts. Access, correction and erasure requests use the privacy channel described above.

Informational project draft

Actively authorized project owners and operators may store one shared title-and-description draft per project. Versions, dates and the saving member identity are retained to control changes and access. This is not an offer, contract, acceptance or delivery; no notification is sent and no payment is executed. Include no sensitive personal information. The draft is outside the partial learning export; access or erasure requests use the privacy channel without automatic deletion.

Voluntary private opinion

Your account can store one immutable opinion of up to 1,800 characters and an optional alias. Text, alias, consent choices, dates and version are retained. Authors can read their own opinion and withdraw publication and contact choices; withdrawal does not erase the text. Receipt does not assign a reviewer or activate contact, human review or publication, and does not verify purchases. Publication and contact choices are separate and initially unchecked. This record is excluded from the partial learning export. Request access, correction or erasure at privacidad.apexcenter@gmail.com. Retention by purpose remains under review.

Manually authorized Academy PRO and VIP Room

Manual review records retain member ID, the source row in the Academia Pro Google Sheets tab, payment reference, amount and currency, payment and period dates, reviewer and review date. Access authorization is a separate decision retaining validity, version and authorization/suspension/revocation history. This module does not query banks or automatically grant access when Sheets is edited.

Academy PRO stores up to ten block works and one portfolio of the author's own text, with version and date. This module does not send those texts to an AI provider; saving is not a pass or completion statement. VIP retains proposed posts, author display name, text, conduct acceptance, moderation and reports. Only currently authorized members see approved posts; authors can view their own records and withdraw posts from community view. Withdrawal does not erase the record.

Active owners of the internal APEX project administer access and moderation. The separate APEX ONE own-data view and partial download include up to eleven works and fifty own community records, remaining available after expiry. This is not a complete export of payments, reviews or all APEX data. Request additional access, correction, erasure or sanction review at privacidad.apexcenter@gmail.com. There is no automatic erasure; retention and requests are reviewed for their purpose and applicable obligations. Technical tests use separate collections and do not establish real payment, enrollment or benefits.

Human PRO assessment and internal statements

Submitting for review retains snapshots of ten works and the portfolio, versions, dates, display name and member ID, consent and integrity digest. The internal APEX owner reads those snapshots and records four scores from 0 to 2 per artifact, feedback, decision, reviewer identity and date. This module does not send the record to AI. Each artifact requires 6/8 with no zero; corrections are submitted as new versions with history preserved.

Issuance requires a separate manual action. The statement retains program and policy, learner, reviewer/issuer, submission/review references, opaque code, issuance and any revocation with a private reason. Public verification only shows program, policy, status and dates, without names, work, scores or payments. Recipients of a downloaded document will see the name and code that its holder chooses to share. This is an internal APEX statement without external accreditation or automatic benefits.

Your partial academic record and statements remain accessible after access expiry. Up to 100 academic records are shown; storage has technical limits of 20 submissions and 100 records per member and policy. Reaching a limit requires administrative handling, not assumed approval or deletion. Recorded reviews are immutable: correct the work and resubmit. Revoked codes cannot be reactivated or automatically replaced. Requests for additional access, correction, erasure or review: privacidad.apexcenter@gmail.com. No automatic deletion or new retention periods are established. QA statements are marked fictional, without academic validity, and separated from production.