PRO continuation · Workshop proposal
Design a measurable service process
Academic proposal; this does not open enrollment or establish PRO access. Indicative duration: two 60-minute sessions, subject to the final schedule.
Session 1 · Process map
Using the fictional case, map: inquiry → stock check → proposal → human confirmation → preparation → delivery. Mark each stage’s input, output, owner and exception. Deliverable: map and one matrix row per stage.
Session 2 · Testing and controls
Simulate four cases: sold-out item, delivery outside coverage, changed quantity and duplicate inquiry. Define what stops and who decides. Calculate reply and conversion rates with explicit denominators. Deliverable: fictional record, results and one testable improvement.
Proposed rubric
Review four criteria from 0 to 2: facts separated from assumptions; owner and exception per stage; minimal data; reproducible metrics. 0 = missing, 1 = partial, 2 = complete. This self-assessment grants no academic approval, certificate or benefit.
Before enrollment opens
The content and asynchronous self-study format of the ten PRO blocks are approved. Academy PRO provides readings and private work storage under a current manually authorized APEX ONE period after payment review in Sheets. No assigned human tutor or compulsory timetable is offered. Reading or saving work does not establish formal AI assessment or completion statements. The earlier twelve-activity policy belongs to FREE and does not transfer to PRO. See current access and terms in Academy PRO and the Academy hub.
Additional proposed PRO workshop
Editorial learning material: a fictional work queue, dependencies, exception tests and downloadable worksheets. This is not PRO access, a new offer or the complete official curriculum.
Open the proposed productivity workshop →