Month 1 · Respond without unsupported promises
Four relative self-study weeks of fictional customer-service drafting. One monthly activity; no messages, real customer data, campaigns or promised human availability.
This is the developed Month 7 learning resource, not the entire twelve-month course. The four exercises form one monthly activity M07. Reading, personal marks and self-scores do not verify academic completion.
Complete fictional source F7
A fictional bakery inquiry asks for twelve bread units tomorrow at 8. This is the full source; no order has been accepted. “Tomorrow” has no supplied calendar date.
| Field | Case value | Limit |
|---|---|---|
| Quantity | 12 bread units | Requested, not reserved |
| Unit price | COP 3000 | Reference products only |
| Requested time | Tomorrow at 8 | Not guaranteed; no exact date |
| Stock | Unknown | Do not confirm |
| Delivery and cost | Unknown | Not included or free by default |
| Promotion consent | Not given | No campaigns |
| Contact/assignee | Not supplied | No actual sends or human availability |
Separate complete variants: V7A quantity6 with same unit price; V7B quantity12 but unit price absent; V7C same F7 with delivery explicitly unknown. These do not confirm stock or change permissions.
Week 1 · Understand the request and unknowns
Goal: Recognize an inquiry without confirming an order.
An inquiry asks for information; it does not establish an accepted order. In F7 a fictional person asks about twelve bread units for tomorrow at eight. The sheet supplies a unit price, not stock, delivery or a calendar date. Tomorrow depends on conversation time: never invent an exact date.
You can acknowledge the question in a local draft without claiming an actual operational receipt. No message is sent here. Separate quantity, reference price, availability and logistics. Correct arithmetic does not establish stock or transport for a requested time.
Minimize information. Names, identity documents, phone numbers, exact addresses and payment details are unnecessary. A proposed sector question is a hypothetical coverage clarification, not a request for anyone’s actual location. No business channel or promotional consent is provided.
Case for review
Draft D0: “Order confirmed for tomorrow at 8, delivery included. We added you to weekly promotions.”
Your activity
Classify four claims: confirmed order, guaranteed time, included delivery and promotions. Identify missing evidence and separate F7 facts from unknowns.
Worked feedback — compare after trying
None is authorized. The time is requested rather than guaranteed; delivery and its cost are unspecified; there is no accepted order or promotional consent. Quantity12 and unit price3000 COP are supplied. Preserve unknowns instead of completing the story.
Supporting artifact 1: fact/unknown matrix and corrected D0.
Week 2 · Calculate and write three sentences
Goal: Create a short, checkable response without promises.
Product subtotal equals quantity times unit price. State currency and scope: twelve times three thousand gives thirty-six thousand Colombian pesos for products only. It is not a final total while delivery and availability remain unresolved. Invent no taxes or discounts absent from the sheet.
Give three sentences separate jobs: acknowledge the inquiry, explain subtotal and unresolved checks, then ask a necessary clarification. Thanks does not replace verification. Writing “we will check” in a draft does not prove a person already accepted that task.
Avoid unsupported action verbs. Reserved, sent and confirmed require evidence from authorized tools. No such operation exists here. “Availability and delivery for the requested time still need checking” describes the case without inventing a response deadline.
Case for review
Write three sentences using only F7, a subtotal and a clarification question.
Your activity
Calculate the subtotal and independently check ten units plus two. Write three sentences and label their functions. Keep questions separate from promises.
Worked feedback — compare after trying
12 × 3000 = 36.000 COP; cross-check10×3000=30000 plus2×3000=6000 gives36000. Example: “Thank you for asking about twelve bread units. The product subtotal would be COP 36,000; availability and delivery for the requested time still need checking. Which fictional sector would need a coverage check?” No order or included delivery is confirmed.
Supporting artifact 2: checked arithmetic and three-sentence draft.
Week 3 · Propose bounded follow-up
Goal: Record a next step without inventing contact or permanent assistance.
Follow-up identifies an unresolved point and a review, not endless pursuit of a person. Locally record S07 as “availability and delivery review pending”. A next step is an internal work proposal. Invent no assignee, deadline, read receipt or sent message.
An inquiry is not consent to campaigns. Any potential review should remain within that inquiry’s purpose. Add nobody to promotional lists or repurpose personal information. No account, email or phone is connected here. A send-template is still only a local draft.
Silence authorizes neither automated reminders nor negative conclusions. Many causes remain unknown. “No new evidence” is an honest state. Do not promise human assistance 24/7, five-minute replies or teacher availability. Those commitments are not supplied by this case or material.
Case for review
A plan proposes three daily reminders and human help at any hour because the inquiry remains open.
Your activity
Replace it with a minimal follow-up sheet: fictional ID, unresolved point, evidence, proposed review and missing permission. Explain what must not execute.
Worked feedback — compare after trying
S07: availability/delivery pending; F7 evidence; proposed review of authorized stock and coverage sources; assignee and timing unassigned. No reminders, promotions or messages without specific authorization. “No new evidence” means neither lost interest nor cancellation.
Supporting artifact 3: bounded S07 sheet and no-execution note.
Week 4 · Test variants and assemble M07
Goal: Check how a draft changes when inputs change.
Change one input while keeping others fixed. V7A requests six units at the same price; V7B requests twelve without a supplied price; V7C retains F7 and explicitly says delivery unknown. None changes stock or permission. Identify what must change in the response and which limits remain.
Six units produce COP 18,000. Without price there is no justified subtotal: request clarification in the draft rather than reusing a number. Unknown delivery means neither free nor impossible. Distinguish zero, unknown and not applicable.
Combine four supporting artifacts into one M07 activity. Apply approved rubric v1: facts/sources, artifact/process, data/human review and reasoning/limits. Each 0–2: absent/wrong0; partial1; sufficient justified2. Minimum 6/8 with no zero requires authorized human review. A personal score issues no statement or benefit.
Case for review
A template keeps COP 36,000 for V7A and adds “free delivery” to V7C to complete the answer.
Your activity
Test F7 and all three variants in an input/expected-output/limits/corrections matrix. Attach the revised three sentences, follow-up sheet and evidence-based self-review.
Worked feedback — compare after trying
F7:COP 36,000. V7A:6×3000=COP 18,000. V7B:no subtotal because price is missing. V7C:COP 36,000 for products only, delivery unresolved. No follow-up executes. A2+2+1+1=6 self-score can be reviewed;2+2+2+0=6 fails. No order, human service or academic completion is confirmed.
Single M07 submission: verifiable response, four tests and unexecuted follow-up with self-review.
Assemble your single monthly package
Download M07 package guide (TXT)
Keep your work locally. Formal review requires actual artifacts and an authorized human reviewer. No certificate, enrollment or benefit is issued by this page. The other eleven months and final portfolio remain separate parts of the annual program.
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